Digital Account Funding

This billable feature integrates with CSI’s NuFund product to provide a completely digital account opening experience.

User Experience

Once their NuFund application is approved, the user will be prompted via email to log into Digital Banking and fund the account. The available funding options are established by your bank and can include Debit Cards, Personal Check Remote Deposits, and Transfers from an established internal or external account.

Users can see the new account in the Digital Banking My Accounts list with a "Pending Funding" status.

For more information about the benefits and pricing of this feature, please contact your Relationship Manager. If your bank does not currently use CSI's NuFund product, your Relationship Manager can also provide details about its pricing and how it streamlines the new account and enrollment processes.

 

Setting Up Digital Account Funding

A summary of the setup process is included below. 

1. Contact your Relationship Manager and let them know that you would like to set up Digital Account Funding. The Relationship Manager will reach out to sign the supplemental and to begin the setup process. The implementations team will then reach out to begin the setup process.

2. You will need to choose which Account Funding Options you would like to make available to your customers. Once you have decided, let the implementations team know so they can make the necessary changes in your Bank Settings.

3. A bank administrator will need to set CSI Digital Banking as the Funding Method for each DDA/SAV product in NuFund Product Designer. Users that are setting up a new account will be able to select from the options chosen above.

4. After account funding has been enabled, you will need to establish the card funding settings in Digital Banking Administration (if applicable).

5. Your bank’s mailing address will need to be set as the Mail My Check custom text option for customers who choose to mail in their initial deposit. Custom text can also be established for the other digital account funding screens and for the Account Funding notification email.

 

Account Funding Options

Your bank can give existing users three different ways to fund new accounts from Digital Banking: debit/credit cards, transfers (Internal and External Accounts), and personal checks (including Mobile Remote Deposit).

Each option must be enabled for your bank before they can be established in NuFund Product Designer. Step-by-step instructions on how each method works are included in the following topics.

Discuss the advantages and pricing for each option with your Relationship Manager before deciding which methods to offer your customers.

Funding Option	Description
Card	Enables account funding using a debit/credit card. When this is enabled for your bank, you will need to choose how many funding cards and unique funding attempts per 24-hour period users can submit before the system will block the attempt.
Check	Allows users to fund the account using a check. For Mobile Remote Deposit Banks, MRDC-enabled users will automatically be enabled for Remote Check Deposit. Users from Non-MRDC banks or that are not approved for mobile deposit will be provided a mailing address where printed checks can be sent.
Transfer	Allows users to make their initial deposit using funds from another account at your bank or from an external account established in Digital Banking.

 

Establish Digital Banking as a Funding Method in NuFund Product Designer

Once the Account Funding Options have been enabled for your bank, you can establish Digital Banking as the funding method for each DDA/SAV product in NuFund Product Designer. This will allow users to select the funding option that best fits their needs.

When the Digital Banking funding method is selected, it will be the only funding method for that product. Users will be required to sign up for Digital Banking or to login to their profile before their account can be funded. Previously selected funding methods will now be greyed out.

To do this, open the product within Product Designer, then navigate to the Settings Tab. Scroll down until you see the Funding Methods. Check the box for CSI Digital Banking and click Save.

Once this is enabled, all new accounts that are approved through the NuFund Application will be listed as "Pending Funding" in Digital Banking. All funding transaction information submitted through Digital Banking will automatically be reflected on the account in NuPoint.

 

Card Funding Settings

If you choose to allow your users to fund new accounts using a Credit/Debit card, you will need to set limits for the number of times a user can attempt to submit cards. Separate settings are available to limit both the Unique Card Funding Attempts Per 24 Hour Period and the total Unique Card Funding Cards per User. When either of these limits is reached, the system will stop allowing new cards to be entered.

Field	Definition
Unique Card Funding Attempts Per 24 Hour Period	This is the maximum number of failed card funding attempts allowed in a 24-hour period. Once this limit is reached, the system will block further card-funding attempts until sufficient time has passed. This field is displayed in Bank Settings once Account Funding via Debit Card is enabled.   Field requires a number 1-99. If you attempt to save Bank Properties when this field is blank, the message "Required Value, please enter a value from 1 to 99," is displayed.
Unique Card Funding Cards per User	This is the maximum unique number of failed card numbers that can be entered before the system blocks further card-funding attempts. This field is displayed in Bank Settings once Account Funding via Debit Card is enabled.   Field requires a number 1-99. If you attempt to save Bank Properties when this field is blank, the message "Required Value, please enter a value from 1 to 99," is displayed.

 

Resetting Card Funding Account Permissions

If the user has exceeded the card funding attempt limits, these counters can be reset through Digital Banking Administration:

1. From the Security Tab – Customers Sub-Tab, search for the user’s name.

   

2. Click Edit User from the Select Action dropdown.

   

3. The Edit User window will be displayed. Search for and select the Reset Card Funding Attempts button.

   

4. A confirmation message will be displayed. Select OK. A message will be displayed to confirm that the card funding attempts have been reset for the user.

   

 

Customize Text on Account Funding Screens

The text displayed on each of the Account Funding screens can be customized by your bank. You will need to set your bank’s mailing address as the Mail My Check custom text option. This is the address that will be displayed for customers that choose to mail in their initial deposit when opening a new account.

1. From the Bank Settings Tab – Custom Text Sub-Tab, open the Account Funding dropdown.

2. Select the Mail My Check Screen from the dropdown then enter your bank’s mailing address. Select Save. The correct address will now be displayed when users are setting up their new account.

   

You can also establish custom text on the other account funding screens at this time.

 

Customize Account Funding Email

When a user opens a new account and funding is required to complete setup, an email will be sent to them with a link for starting the account funding process.

To customize the account funding email:

1. From the Messages Tab - Manage Email Templates Sub-Tab, find the Fund Your New Account template in the Edit Template list. Select Edit Email.

   

   1. The Template Edit screen will display the standard Fund Your New Account email. If needed, you can edit the following fields:

      Email Template Name	Name that will be displayed in your Email Template list. This name is not visible to your Digital Banking Users.
      Email Subject	Subject Line of the email.
      Default Email Body	Text of the email that will be sent to your Digital Banking users. The default message includes the following components that have been established for your bank: Bank Logo Menu Item Color Support Phone Number Account Name Placeholder

Once you have completed your edits, select Save. These changes will be reflected in the account funding emails sent by your bank going forward.

 

Customizing Text on the NuFund Confirmation Emails

If desired, you can customize the text on the NuFund Confirmation emails to include additional information about the new account funding process. To make changes to this email, please submit a Support Ticket through the Customer Service portal.

 

Notification for Account Funding User

When an account has been submitted via NuFund, it will be listed in Digital Banking with the message "Pending Bank Approval."

Once the account is approved in NuFund Administration, the user will be notified with the three methods below:

• The user will receive an Account Funding email with a link to begin the funding process by logging into Digital Banking.

  

• If the user has already logged into Digital Banking, a new Conditional Messages Card will be displayed. This will let them know that their account is ready for funding. Users can select View to begin the account funding process.

  

• The account will be listed in the user’s Digital Banking My Accounts list with the message "Pending Funding." The user can select the account to begin the funding process.

  

 

Funding a New Account

The funding methods available for the user will depend on the funding options that have been selected for your bank during the setup process.

Once the user’s account application has been approved in NuFund, the user can begin the funding process. They can begin the process using links from the My Accounts list, the Account Funding email, or the message card that will be displayed to them in Digital Banking.

1. The Fund Your Account Window will be displayed. The user will select the funding method they want to use for this account.

   

   

2. The user will provide information required for funding with the method they chose: Debit/Credit Card, Transfer, or Personal Check.

3. Once they have entered the required information, the user will submit the transaction. A message will be displayed informing them that the account is being processed.

   1. If the amount is available and meets the minimum deposit requirements, the transaction will be processed within a few business days.

   2. The account status will be changed to "Processing Funding" in Digital Banking and in NuFund.

      

4. Once the funds have cleared, the account will then be active.

 

Funding Via Card

Funding via Debit or Credit Card will be a familiar process for users that have experience with online shopping. Users will be required to enter the Name, Card Number, Expiration Date, and Amount to Fund the account. Once they have supplied the correct information, they can select Submit Funds.

 

Funding via Transfer

Users can choose to fund their account from an internal or an external account. When the user selects Transfer Funds:

1. The Fund Via Account Transfer window will be displayed. The user will need to select the Account field to open the Choose Account window.

   

2. The user will see a list of internal and external accounts available for funding. Users can select from this list of established accounts or choose to Add a New External Account.

   

3. If adding a new external account, the user will complete the account setup and submit it for approval. The external account will need to be approved in Digital Banking Administration or verified by Micro Deposit before the transaction is processed.

4. Once the account has been established, the user will need to enter the Amount to Fund and click Submit Funds.

 

Funding Via Personal Check

Users will also have the option to fund their account by personal check. Users will be able to mail a check to their local branch or deposit a check using Mobile Remote Deposit Capture (MRDC) if that feature is available.

Mailing Check

The system will display the Pay To, Amount Required, and Memo information they will need to add to the check before submission. The address for their local branch will be displayed for users that prefer to mail their check. This address will need to be set up as the Mail My Check custom text in Digital Banking Administration.

Mobile Remote Deposit Capture (MRDC)

The process for submitting a mobile deposit will be familiar for users that have used mobile check deposit before. They will need to take a picture of the front and back of the check and confirm the amount being deposited (Amount to Fund), then select Submit Check.